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Returns & Refunds
Return & Refund Policy
We want you to be happy with your purchase. If an item arrives damaged, we will gladly replace the item. Please notify us within seven day of your receipt of the item and we will promptly send you a replacement. All order issues must be reported to Giverny, Inc. / Mini Me Geology within seven days of receipt of order. Items may be returned to us for any reason and you will only be responsible for the shipping costs, with some exclusions. All individual, or loose (non-kit) samples, and opened kits are subject to a 20% restocking fee. Kits that are not open will not incur the restocking fee. To return an item, simply mail the item back to us via any insured, mail service. Please return a copy of your invoice with the item and provide a reason for the return. Once we receive you return, we will promptly refund your product purchase price, less applicable restocking fees. We are unable to refund shipping fees. Mini Me Geology will not provide refunds for items that are returned to us damaged. Please contact us with any questions concerning returns or replacements.
Note: SPECIAL ORDERS may not be returned. Damaged samples will be replaced. Special orders include but are not limited to large, individual samples such as 2"x3" or 3"x4" sizes.
We ship all orders via either USPS Priority Mail or USPS Express Mail. Priority Mail shipments usually arrive within 4-7 days of order. Express Mail shipments usually arrive within 2-3 days of order. Please contact us with any questions regarding our shipping policy.
We want to earn your trust. At Mini Me Geology we promise never to share or sell your personal information to any third party unnecessarily. We may use companies or persons to provide services such as credit card processing or drop shipping. We provide these companies with only the information necessary for them to perform their services to us and our customers. If you ever have questions about or policies or services, please contact us.
The Information We Collect: Mini Me Geology collects from you the necessary information, such as name, email address, address and payment information, to process orders.
We Do Not Share Your Personal Information: Mini Me Geology does not sell, trade, or rent your personal information to others. This information is for our private records only. We restrict access to your orders to those employees who need to know that information to provide products or services to you. Personal information is not available to any third party via our website or through other means.
Spam Email and Use of Email Addresses: We make every effort to minimize the amount of email correspondence you receive from us. We do not share or sell your email address to any third parties.