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Customer Care

Customer Care

Return Policy

We want you to be happy with your purchase. If an item arrives damaged, we will gladly replace the item. Please notify us within seven day of your receipt of the item and we will promptly send you a replacement. All order issues must be reported to Giverny, Inc. / Mini Me Geology within seven days of receipt of order. Items may be returned to us for any reason and you will only be responsible for the shipping costs, with some exclusions. All individual, or loose (non-kit) samples, and opened kits are subject to a 20% restocking fee. Kits that are not open will not incur the restocking fee. To return an item, simply mail the item back to us via any insured, mail service. Please return a copy of your invoice with the item and provide a reason for the return. Once we receive you return, we will promptly refund your product purchase price, less applicable restocking fees. We are unable to refund shipping fees. Mini Me Geology will not provide refunds for items that are returned to us damaged. Please contact us with any questions concerning returns or replacements.
 
Note: SPECIAL ORDERS may not be returned. Damaged samples will be replaced. Special orders include but are not limited to large, individual samples such as 2"x3" or 3"x4" sizes.
 

Shipping Information

We ship all orders via either USPS Priority Mail or USPS Express Mail using the following guidelines:
 
     Order Total       
USPS Priority Mail   

USPS Express Mail

Up to $18.00
$6.99
$30.00
$18.01 - $40.00
$8.99
$35.00
$40.01 - $60.00
$10.99
$40.00
$60.01 - $80.00
$13.99
$45.00
$80.01 - $100.00
$16.99
$50.00
$100.01 - $200.00
$19.99
$55.00
$200.01 & over
10% of order
30% of order
 
 Priority Mail shipments usually arrive within 4-7 days of order.  Express Mail shipments usually arrive within 2-3 days of order.  Please contact us with any questions regarding our shipping policy.
 

Privacy Policy

We want to earn your trust. At Mini Me Geology we promise never to share or sell your personal information to any third party unnecessarily. We may use companies or persons to provide services such as credit card processing or drop shipping. We provide these companies with only the information necessary for them to perform their services to us and our customers. If you ever have questions about or policies or services, please contact us.

The Information We Collect: Mini Me Geology collects from you the necessary information, such as name, email address, address and payment information, to process orders.

We Do Not Share Your Personal Information: Mini Me Geology does not sell, trade, or rent your personal information to others. This information is for our private records only. We restrict access to your orders to those employees who need to know that information to provide products or services to you. Personal information is not available to any third party via our website or through other means.

Spam Email and Use of Email Addresses: We make every effort to minimize the amount of email correspondence you receive from us. We do not share or sell your email address to any third parties.

Use of Cookies: Mini Me Geology uses cookies to enhance your shopping and browsing experience and keep track of your order information. The cookies we use DO NOT store any personal information such as your e-mail address, street address or phone number.

Do you still have questions? For answers to some of our most common questions, please check out our FAQ.  If you have additional questions or wish to further discuss details of our privacy policy, please feel free to Contact Us
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